Online IT Security

8 November 2026

Kolding Hotel Apartments has been made aware of fraudulent messages relating to hotel reservations, in which unauthorised individuals attempt to impersonate us and persuade guests to share their payment card details via a link.

We have been informed that some of these fraudulent messages have included guests' names and information about their stays. The messages attempt, among other things, to persuade recipients to confirm their bookings by providing payment card details via an attached link.

It has not yet been established how unauthorised individuals obtained access to the reservation information in question. The situation is being investigated in cooperation with the relevant suppliers.

We therefore urge all our guests to remain particularly vigilant when receiving unexpected messages concerning their bookings at Kolding Hotel Apartments.

What fraudulent messages may look like

Fraudsters may attempt to impersonate Kolding Hotel Apartments and contact guests through channels such as:

• WhatsApp

• SMS and text messages

• Email

• Facebook Messenger

• Instagram and other social media platforms

• Telephone calls

• Fake websites and payment links

These messages may be worded to appear genuine and may contain accurate information about your name, booking or stay.

For example, you may be asked to:

• Confirm or reconfirm your booking.

• Update your payment details.

• Pay an amount to secure your booking.

• Enter your payment card details via a link.

• Confirm your payment within a short time limit.

Even if a message contains accurate information about your booking, this does not mean that the message is genuine.

We will never ask for payment details via messages

Kolding Hotel Apartments never collects or receives payment card details via WhatsApp, SMS, Messenger, email or other messaging services.

We will never ask you to send your card details in response to a message or enter them on a website via an unsolicited payment link.

Payment card details are processed exclusively through our secure payment solution provided by Nets: https://epayment.nets.eu

If you receive an unexpected message containing a payment link, do not enter your payment card details. Instead, contact Kolding Hotel Apartments directly using our official contact details if you are unsure.

How to protect yourself

If you receive a suspicious message, we recommend that you:

• Do not click on any links in the message.

• Do not enter payment card details, passwords or other personal information.

• Do not reply to the message or download any attachments.

• Do not let yourself be pressured by messages containing short payment deadlines or threats that your booking will be cancelled.

• Contact Kolding Hotel Apartments directly if you are unsure whether a message is genuine.

If you have already entered your payment card details on a suspicious website, you should contact your bank or card issuer immediately.

We take the security of our guests' personal information and payments very seriously.

Encrypted connection on our website and booking system

Kolding Hotel Apartments' website and online booking system use encrypted HTTPS connections with SSL/TLS encryption.

This means that communication between your browser and our website or booking system is encrypted whenever you access the pages via a secure connection.

You can check that your connection is secure by looking for the padlock icon and HTTPS in your browser's address bar.

Secure handling of payment card details

Payment card details are processed exclusively through our payment solution provided by Nets.

We never ask you to send payment card details to us via email, SMS, WhatsApp, Messenger or any other communication channel.

You should therefore always be particularly cautious if you receive a message asking you to enter your card details via a link.

Do you have any questions or concerns?

If you have received a suspicious message or are unsure about a communication concerning your booking, you are always welcome to contact us directly.

We will be happy to help you establish whether a message or enquiry genuinely comes from Kolding Hotel Apartments.

Kind regards,

Kolding Hotel Apartments

Kedelsmedgangen 2
6000 Kolding
Denmark

+45 75 54 18 00
[email protected]