All guests staying in the apartment are required to present valid photo identification at check-in. If requested the identification must include current address. To comply with Danish law all quests will upon arrival be asked to complete a form with name, address, nationality, etc.
The rental amount is due for payment 30 days prior to arrival.
In case a reservation is made less than 30 days prior to arrival, the rental is due for payment no later than 7 days after the date of your reservation.
If a reservation is made 7 days or less prior to arrival, the rental is payable upon arrival.
In some cases a deposit on 2500 DKK has to be made at arrival, this will be returned by check out.
In the event of cancellation more than 7 days prior to the commencement of your stay, an administration fee of DKK 300.00 per apartment is retained.
In the event of cancellation 7 days or less prior to arrival, the entire rental is retained unless cancellation insurance has been arranged.
Any cancellation must always be in writing to be valid.
Cancellation insurance provides our guests with a possibility of safeguarding themselves in the event of illness, etc. The costs of such cancellation insurance amount to 5 % of the rental and the insurance comes into force if a cancellation is made 7 days or less prior to arrival. In addition to the cancellation insurance the administration fee of DKK 300.00 per apartment will be retained.
Furniture and equipment
As a tenant you are liable for furniture and equipment, so make sure the things listed in the info folder are in fact found in the apartment.
If you want to shorten your stay, no rental reduction is available.
If changes are made to a reservation, this will be regarded as a cancellation unless Kolding Hotel Apartments is able to sell the apartment again.
No more guests are allowed to stay in the apartments than the number of beds available. If you want to bring pets, please inform the reception when making your reservation as the number of apartments for such purpose is limited. An additional fee is charged for pets.
The right to cancel a reservation is reserved under circumstances which are not foreseeable by Kolding Hotel Apartments (force majeure).
In the event that it is necessary to move a guest before or during his/her stay, Kolding Hotel Apartments provides another apartment which, whenever possible, is of the same standard as the apartment already booked.
If you have booked through an agency, we must point out that it is their cancellation policy that will apply.